The repair took 52 days - more than 7 weeks - and was more expensive than I expected, but this seems more a problem with Tesla than with Andy Mohr Collision Center. They did an outstanding job on the repairs and did all they could to satisfy me as a customer.
I worked with Brian to get my 2022 Tesla Model 3 repaired after a fender bender. They got me in right away and the new bumper and paint looks amazing! I got the car back cleaner than I dropped it off, and the customer service was stellar. Highly recommend!
My insurance set me up here. Diandra took great care of me initially, and then the whole team went above when I got into a huge disagreement with my insurance. They had my back and restored my car wonderfully! Would return but let's hope I don't need to!
I really like that Andy Mohr Collision prefers to use genuine parts and that the service manager, Diandra kept me informed about everything going on with my vehicle.I was very pleased with the way my vehicle looked after being repaired, it looked brand new and they even had it washed for pickup. The seat and steering wheel wrapped in plastic and the floor was covered so I felt like they took pride in their work and took extra special care to... keep the vehicles clean during the repair process.I also appreciated that Enterprise was on site to make renting and returning a rental car super easy.I 100% will utilize Andy Mohr Collision in the future if I need to and I will tell anyone that needs repair services that they will not be disappointed in Andy Mohr Collision.Thank you for taking the pretty awful experience of my accident and making it not so awful to deal with.read more
Had a great experience with the Andy Mohr Collision Center in Bloomington. My repairs were done early and were done flawlessly. I was treated with respect and all of my questions answered. I would definitely recommend Andy Mohr to others. Customer Service Manager Teresa Streeval and her team were great to work with!
Took my car here after hitting a deer & they were wonderful to do business with. Teresa was so very helpful & a joy to speak with each time. The work done was impeccable. I love my car so it was a relief to have such professional service getting it back to top notch shape! Thank you so much & if we ever need services again we will return here!
Our car had been hit in the front. The team did a fantastic job on repairs and paint. Teresa is an absolute angel to work with. Great job and if ever needed again this would be my first choice for any repair.
Someone committed a hit & run on my 2021 Hyundai Palisade and caused some damage on the driver side rear tire plastic piece. Teresa gave me the estimate same day, hooked me up with Enterprise for a rental, and kept me updated every step of the way. Even when our part was backordered ( the way of the world now ) she helped me when my rental agreement ran out. She provided me with the BEST customer service I have ever experienced. I will not go... anywhere but to Teresa! This shop works quickly, with no BS.read more
I could not have been happier with my experience with Andy Mohr collision. They took what was initially the worst experience for me and made it seamless, worry free, and impactful. Diandra especially was incredibly thoughtful, constantly putting me at ease with weekly updates regarding the status and cost of repairs as well as how communications were going with insurance. And, when all was said and done I was more than pleasantly surprised to... find that the repairs to my vehicle were made with parts straight from the manufacturer rather than after market or junkyard cast offs. Were I to find myself needing repairs, I wouldn't choose anywhere else but here. Their care and dedication to their customers and their craft is unmatched.read more
Shop was very helpful on guiding me through the process of post-collision repairs, having been my first time dealing with a collision. The repairs came out very good and Teresa was very pleasant to work with through the process as well as going an extra mile to shave off some time and prevent extra time paying for a rental (without sacrificing quality). Car appears to have even been cleaned inside and out before being returned to my... possession.Also of note: Andy Mohr is (currently) the only Infiniti certified body shop near Bloomington, IN.read more
We recently had a paint repair done. When we closely inspected the car, we found a very small bit of dirt in the paint. The staff did not hesitate to fix the issue. The repair job looks brand new. A big thank you to our service manager Teresa for taking good care of us!
I own an Infiniti QX60 and Andy Mohr Collision is Infiniti certified. Even though I don't live in Bloomington, I am a repeat customer because of the amazing service given by Teresa Streeval. She's a true professional, genuine and knowledgeable.
The work on my car is perfect. The customer service experience was great I was informed all the time on the status of my repair and when I got my car back it looked like it was brand new it was completely clean and detailed and even the wheels done. I can't express how happy I am with the condition of my car I would never ever go anywhere else if you want attention to detail, this the place to go!!
I was involved in a hit and run. It took over a month to sort out insurance. When I brought my car in, unmistakably serious and significant damage from a previous owner was uncovered. I was devastated. At one point I called and talked to my bank about taking out a second mortgage to finance the repairs.From beginning to end and every point along the way, Greg, Grace, and the team at Andy Mohr Collision Center went out of their way to care for... me, to be my advocate, and to help make sure my car got back safely on the road—for me and my kids. And without a second mortgage.Knowledgable, patient, friendly, compassionate. I can’t recommend better hands to place not just your car, but yourself, in when things go bad. Many, many thanks.EDIT: yesterday I was involved in a serious accident in my Fit. We ended up upside down in a ditch. My nine year old son and I walked away unharmed, because this team found and repaired significant damage to the frame of my car two years ago and made it possible for us to afford the necessary repairs. Forever grateful.read more
Very capable and professional people at Andy Mohr Collision Center. My auto insurer, Geico, works with them for accident/collision repair and Enterprise will even deliver your rental car to the shop! In August, en route to Maine, l was hit on the highway. Geico found me a shop they work with in Bangor, and it was a great experience as well. I highly recommend Geico and the staff at Andy Mohr was great! My Tucson looks brand new! Thank you.
The staff was very accommodating and friendly. They had my car fixed and ready to go in one day! Kept me informed during the whole process, and they're willingness to help was so appreciated! Great experience, all around! I can't say enough about GEICO either, they were right on my claim, and walked me through this process with absolutely no headaches!
Let's start with the only reason for not getting 5 stars, not enough space for customer parking. Everything else about my experience with this business was great. The repairs looked fantastic. Rich, in charge of customer service was super helpful and friendly. Mohr places need a Rich 😉
They fixed my van after I hit a deer. They got me in quickly with a few questions, I was on my way home. They worked with insurance seamlessly. They took care of all the paperwork from insurance. I just had to sign a few pages. They fixed it in a week, better than before. They went above and beyond when I had a question after the repair. The seat belt did not work. They looked at it and fixed it (minor problem) for free, even... though it had nothing to fo with the accident.read more